At Kejap Food, customer satisfaction is our top priority. We strive to ensure every order is prepared fresh, accurate, and delivered in good condition. However, if something isn’t right, we’re here to help.
1. Eligibility for Refunds or Replacements
You may be eligible for a refund, partial refund, or replacement if:
- You received the wrong item(s).
- Your order was incomplete.
- The food was spoiled or unsafe to consume upon arrival.
- There were serious delivery issues, such as excessive delays or damaged packaging.
2. How to Request a Refund
Since deliveries are made via GrabFood, Foodpanda, or ShopeeFood, any refund or complaint must be submitted directly through the platform you ordered from. Each platform has its own process for handling refund requests.
Please:
- Report the issue via the app within 1–2 hours of receiving your order.
- Include photos and a brief description of the issue, if possible.
3. In-Store Orders
For any issues with dine-in or takeaway orders at our outlets:
- Speak to our outlet staff immediately.
- If you’ve already left the outlet, you may contact us within 24 hours via our [email or whasapp] with your receipt and details of the issue.
4. Non-Refundable Situations
Refunds or replacements will not be provided in the following situations:
- Change of mind after ordering.
- Late pickup by the customer.
- Dissatisfaction due to personal taste preference (unless food is spoiled or incorrect).
5. Contact Us
For any further assistance, feel free to reach out to us at:
Email: hello@kejapfood.com
Phone: 012-375 7224
Or visit your nearest Kejap Food outlet.