1. Payment Methods
All online orders must be paid directly through the respective delivery platforms:
- GrabFood
- Foodpanda
- ShopeeFood
Payment methods accepted depend on each platform (e.g. credit/debit card, online banking, e-wallets like GrabPay, Touch ‘n Go, etc.).
For dine-in or takeaway at our outlets, we accept: – Cash
- Credit/Debit cards
- E-wallets (GrabPay, Touch ‘n Go, Boost, etc.)
2. Delivery Coverage
Delivery is available via:
- GrabFood
- Foodpanda
- ShopeeFood
Coverage areas and delivery times depend on the platform and your location.
3. Delivery Time
Delivery times vary depending on:
- Platform’s rider availability
- Weather and traffic conditions
- Distance from the outlet
On average, deliveries are completed within 30–60 minutes.
4. Order Issues
If you experience issues such as:
- Late delivery
- Missing or incorrect items
- Food not received
Please report the issue directly via the app you ordered from for the fastest resolution.
5. In-store Orders
For dine-in and takeaway, please check your order before leaving the counter. If there’s any problem, notify our staff immediately.
6. Contact Us
For general inquiries (not related to app orders):
Email: hello@kejapfood.com
Phone: 012-375 7224